Gambling should be an enjoyable form of entertainment — not a source of financial stress or personal harm. on88 takes its duty of care seriously. This page sets out everything you need to know about staying in control, the tools available to you, and where to get help if you need it.
Our Approach
For the vast majority of on88 players, online betting is exactly what it should be — an enjoyable pastime that adds excitement to watching a Liga Super Malaysia match, an EPL weekend, or a UFC event. It's recreational, budgeted, and keeps within comfortable limits. That's the kind of gambling on88 is built to support.
Responsible gambling means approaching every bet with a clear head, a set budget, and the understanding that losses are possible and normal. It means never chasing losses — that is, placing additional bets in an attempt to recover money already lost. It means setting time and money limits before you start, and sticking to them regardless of the session's outcome.
on88 builds responsible gambling tools into the core of the platform — not as afterthoughts or hidden menus, but as accessible features that every Member can activate from their Account settings at any time. We believe that a player who is in genuine control of their gambling is a better player, a happier player, and a longer-term member of the on88 community.
We also recognise that gambling problems can develop gradually and are not always obvious to the person experiencing them. That's why this page exists — not just to list our tools, but to give every Malaysian player honest, practical information about what healthy gambling looks like, what warning signs to watch for, and exactly how to get help without judgment.
Healthy vs Problematic Gambling
| Healthy Gambling | Warning Signs |
|---|---|
| Betting with money set aside for entertainment | Betting with rent, bills, or essential funds |
| Stopping when your session budget is spent | Chasing losses with bigger bets |
| Gambling occasionally and by choice | Feeling compelled to gamble every day |
| Treating wins as a bonus, not income | Relying on gambling winnings to pay expenses |
| Being honest with yourself and others about losses | Hiding gambling activity from family |
| Taking breaks and enjoying other activities | Losing interest in non-gambling activities |
| Feeling in control of time and money spent | Borrowing money to gamble or pay debts |
Built-In Controls
Every tool listed below is available to all on88 Members directly from Account Settings or by contacting our 24/7 support team. They are free, immediate (limit reductions), and permanent where requested (self-exclusion).
Set a maximum amount you can deposit over a daily, weekly, or monthly period. Once your limit is reached, deposits are blocked for the remainder of that period — no exceptions. Reductions take effect immediately. Increases require a minimum cooling-off period before taking effect, giving you time to reconsider.
Immediate on reductionDefine the maximum you are willing to lose over a set period. Once your loss limit is reached, your account is temporarily restricted from further wagering for the remainder of that period. This is one of the most effective tools for preventing sessions from spiralling beyond your comfort zone.
Daily / Weekly / MonthlySet a maximum session duration. The Platform will display a reminder when your session time limit is reached, prompting you to take a break. Regular breaks are strongly encouraged — time passes quickly during active betting sessions, and periodic breaks help you reassess before continuing.
Customisable durationNot ready for full self-exclusion but want a structured break? A cooling-off period temporarily restricts your account for a defined period — from 24 hours to several weeks. During a cooling-off period, you cannot deposit, bet, or access real-money features of the Platform.
24h to several weeksRequest permanent or long-term self-exclusion and on88 will close your account for the specified period — typically 6 months, 1 year, 3 years, or permanently. During exclusion, your account cannot be reopened. on88 honours all self-exclusion requests without question or persuasion to reconsider.
Permanent option availableView a complete record of your deposits, withdrawals, bets, wins, and losses over any time period from your Account dashboard. Transparency about your own activity is a foundational part of responsible gambling — knowing exactly how much you have spent prevents the cognitive distortions that often enable problem gambling.
Full history availableKnow the Signs
Problem gambling rarely announces itself clearly. It often starts as a gradual shift in behaviour — spending a little more time, a little more money, and thinking about gambling more frequently. These are some of the warning signs to be aware of in yourself or someone close to you.
Spending more money on gambling than you originally intended, or more than you can afford to lose.
Placing larger bets to chase losses, trying to "win back" money that has already been lost — this is one of the clearest indicators of a gambling problem.
Feeling restless, irritable, or anxious when not gambling, or when unable to access a betting platform.
Lying to family members, friends, or colleagues about how much time or money you spend gambling.
Neglecting work, family responsibilities, or social relationships due to time spent gambling.
Using credit cards, loans, or borrowing money from others specifically to fund gambling activity.
Gambling as a way to cope with stress, anxiety, loneliness, depression, or other difficult emotions.
Repeatedly trying to cut down or stop gambling without success, despite genuinely wanting to.
Experiencing financial difficulties — missed bill payments, depleted savings, or debt — directly attributable to gambling losses.
Important: Experiencing one or more of these signs does not mean you have a serious problem — but it is a signal worth taking seriously. Reaching out to on88 support or a specialist helpline is a sign of strength, not weakness.
Self-Check
Take a moment to honestly consider the following questions. If you answer "yes" to two or more, we strongly encourage you to activate on88's responsible gambling tools or contact one of the support resources listed below.
Have you ever spent more on gambling in a single session than you planned to before you started?
Have you placed bets specifically to try to recover money lost in a previous session?
Have you gambled using money that was meant for essential expenses such as rent, bills, or groceries?
Have you felt that you needed to keep your gambling activity hidden from people close to you?
Have you found that gambling has negatively affected your relationships, work performance, or mental wellbeing?
Have you ever borrowed money — from a person or financial institution — primarily to fund gambling?
Have you previously tried to reduce or stop gambling, but found yourself returning to it shortly after?
If you answered "yes" to 2 or more questions: Please consider activating deposit limits or self-exclusion through your on88 Account Settings, or contact Talian Kasih at 15999 for confidential support. Help is available and you don't have to deal with this alone.
Step by Step
Setting up controls on your on88 account takes less than two minutes. Here's how to do it — no calls required, no forms to fill in, and no waiting period for limit reductions or self-exclusion requests.
Access the on88 Platform from your browser or mobile device and log in with your registered credentials. Responsible gambling controls are accessible to all verified Members.
Click on your profile icon in the top right corner and select "Account Settings". From the settings menu, select the "Responsible Gambling" or "Player Protection" tab.
Choose from Deposit Limits, Loss Limits, Session Time Reminders, Cooling-Off Period, or Self-Exclusion. Each option displays the current setting and allows you to set a new value or duration.
Limit reductions and self-exclusion take effect immediately upon confirmation. Limit increases require acknowledgment of a cooling-off delay. You will receive a confirmation notification once the setting is active.
Prefer to speak to someone? Our 24/7 live chat team can activate any responsible gambling tool on your behalf — including self-exclusion — without requiring you to navigate the settings menu yourself. Simply message our support team and state your request clearly.
Self-Exclusion Requests: If you request self-exclusion through our support team, your account will be closed for the specified period immediately. on88 will not send any promotional communications to self-excluded Members. You will not be able to reopen the account or create a new one during the exclusion period.
Limit Reductions: Reductions to deposit limits, loss limits, or session time limits take effect immediately, without any cooling-off period. We deliberately designed it this way — when you decide to reduce your limits, that decision should be honoured instantly.
Get Help
If gambling is affecting your wellbeing, finances, or relationships, these organisations can help. All services listed are confidential, non-judgmental, and free of charge. You do not have to be in crisis to reach out — early conversations are always easier.
15999
Malaysia's national welfare helpline. Available 24 hours a day, 7 days a week. Provides counselling, crisis support, and referrals for gambling-related problems. Calls are confidential. Available to all Malaysians.
gamcare.org.uk
An internationally recognised responsible gambling support organisation offering free information, support, and counselling services for individuals affected by gambling problems. Resources are available in English and accessible to Malaysian players online.
gamblersanonymous.org
A worldwide fellowship of people who share their experience, strength, and hope with each other in order to recover from a gambling problem. Peer support meetings are available online for those who prefer anonymity or are unable to access local in-person groups.
Live Chat — 24/7
on88's own customer support team is trained to handle responsible gambling enquiries sensitively and without judgment. If you need to activate self-exclusion, adjust your limits, or simply want to talk through your concerns, our live chat team is available around the clock.
How to contact on88 support for responsible gambling: Access the live chat feature on the Platform at any time and state that you have a responsible gambling concern or wish to activate self-exclusion. Our support team will process your request immediately and without requiring justification. Alternatively, email [email protected] (plain text — not a link) with "Responsible Gambling Request" in your subject line.
Our Pledge
These are not aspirational statements — they are active operational commitments that govern how on88 builds and manages the platform every day.
on88 will never attempt to persuade a player to increase their deposit limits, reverse a self-exclusion request, or continue gambling beyond the limits they have set. Player-controlled limits are treated as absolute. Our support team is trained to respect and enforce them without question.
Members who have activated self-exclusion will be immediately removed from all promotional communications. on88 will not send bonus offers, promotional emails, or re-engagement messages to self-excluded accounts during the exclusion period. The exclusion is complete and immediate.
Mandatory age verification is built into the account registration process. KYC document submission is required before full account functionality is enabled. Any account identified as belonging to a person under 21 is closed immediately, with no appeals process for underage access.
on88's systems monitor account activity for patterns that may indicate problem gambling — including rapidly escalating deposit volumes, sustained chasing of losses, and sudden dramatic increases in bet size. Where such patterns are detected, on88 may proactively contact the Member or apply temporary protective measures.
on88 does not misrepresent the probability of outcomes. All casino games use independently audited RNG software. Return-to-Player percentages are available on request. Clear odds are displayed for all sports betting markets. Understanding the true probabilities is a key part of responsible gambling.
on88 support staff are trained to handle responsible gambling enquiries with sensitivity, confidentiality, and without judgment. Any member of our team who becomes aware of a player in apparent distress is trained to provide signposting to appropriate support resources and to activate protective tools where requested.
If you share a device or home network with younger family members, we strongly encourage you to take proactive steps to prevent accidental access to online gambling platforms. Consider using parental control software such as Net Nanny, Covenant Eyes, or your internet provider's built-in parental controls to block gambling-related websites for under-21 users in your household.
If you believe a person under 21 has accessed the on88 Platform using your details or a separately created account, please contact our support team immediately via live chat. We will investigate and act immediately. Do not share your on88 login credentials with anyone, including family members who may be under the age of 21.
Hundreds of thousands of Malaysian players enjoy on88 as a form of entertainment every week. With the right tools activated, clear limits set, and an honest approach to what gambling is, the on88 experience is exactly what it should be — fun, fair, and firmly in your control.
For players aged 21 and above only. If gambling is causing harm, call Talian Kasih: 15999.